Customer service

Upset with our service?

With the best will in the world, we might still make mistakes.

If you have worked with us and you're upset about something we've done (or not done) then we really want you to tell us about it. Knowing where we've made mistakes or let customers down is important to us - it's how we can improve and fix things for the future.

If you have had a poor experience with us, or have general suggestions for improvements, you can fill the form at the bottom of this page or download and complete our Customer Satisfaction Survey. Alternatively, you can e-mail any of the contacts below.

Brian Graves

Managing Director (acting), Imperial Innovations

Contact Brian

Andrew Tingey

Director of Healthcare Licensing, Imperial Innovations

Contact Andrew

Lamia Baker

Head of Engineering Licensing (acting), Imperial Innovations

Contact Brian

Submit a complaint or suggestion

Please use the form below to submit a complaint or a suggestion to improve our service. If you wish to receive a response, please include your name and email address. If you wish to register your comment anonymously, then please leave these fields blank.